Swimming Pools in Ballina

We have just finished a 250k renovation and the pool is probably the area we are most pleased with. This company was amazing to deal with. The price was competitive but it’s the service that really made it stand out from the competition. From the initial site inspection through to the meeting with the fibreglass specialist, the quoting process, the job execution and finally the water testing, Ballina Pool Shop was incredibly professional. Thoroughly recommended. Ask for Tim – he is a gun.

Roscoe, Tim and the team were absolutely awesome to work with from start to finish. They gave us crucial advice, honest timeliness that they stuck to and made the whole scary process really enjoyable. The communication and contact before, during and after completion set our minds at ease. Building a pool is a big decision to commit to, so having the pool shop there for great advice afterwards has been awesome as well. Highly recommend Ballina Pool Shop for your pool build!

Lovely people, lovely company. Quality Service all round! Ballina Pool Shop is an absolute lifesaver! I am selling my house and needed photos taken for it to go on the market. I had booked in and confirmed with another company to have my pool cleaned and they screwed us over completely (never showed up and when I called to ask – said they never intended to. Don’t go to Aqua Solutions.). I was in a big mess as my pool needed to be vacuumed urgently for the photos. I went to Ballina Pool Shop in hope that they’d have someone that could help and though they were fully booked, he immediately offered for me to borrow a pool cleaner myself for FREE just to help us get out of the situation we were in! It isn’t often you hear of truly amazing LOCAL service, but this is definitely the exception! The guys here are amazing and I would recommend them to anyone I know. If you are wanting quality service, a trustworthy local business that is reliable and filled with kind people, then Ballina Pool Shop is for you. Thank you from the bottom of my heart. It may not seem like a big deal but for us, it was. Truly a lifesaver!

Service carried out to replace glass media in the filter. The following was the result: Paul the technician was unable to make connections water tight (when they had been before he started), installed O-rings incorrectly, did not clean blockages in the laterals, overfilled filter with glass media (did not follow instructions on packaging), did not order replacement O-rings when asked and then denied being asked to place the order; port selector became inoperable, skimmer box and pumps overflowed with glass media. This issue was taken to the management, Michelle, who refused to acknowledge that Paul carried out the works incompetently and blamed the age of the filter instead (which by the way, was subsequently fixed by myself) and offered to sell a new sand filter with a “generous” $25 discount!
We have used Ballina Pools for many years and have spent a lot of money there only to be treated with such arrogance and disdain. There was no acknowledgement of fault and poor customer service followed the complaint. We are now voting with our feet. Thanks to Summerland Pools for their assistance – THEY have now gained a new client!

These guys are the people to see about pools. They have helped us for years to keep our pool perfect. If you are sick of buying $100’s worth of products every trip to the pool shop, go and see these guys and they will get your pool sorted.

Fantastic service and the staff really know their stuff. I get my water tested all the time but have also needed parts. Nothing is ever a problem and they are always ready to help with whatever you need for your pool!